Support
Access by app version
Version 1.0.2: PastCam Pro is optional. Q-BOLD includes unlimited free photos and up to five free videos, and V3 FLIP includes two free videos. Free captures have a watermark. Full V3 FLIP access, GS TOUCH and the Converter require Pro.
Upcoming version 1.1.0: a PastCam Pro subscription is required to take photos, record videos and use the Converter. The new onboarding leads to the subscription screen. Completing onboarding does not start a subscription; a purchase requires the system confirmation.
The 1.1.0 offer is a weekly subscription. Eligible customers can receive a three-day free trial where offered, followed by weekly renewal at the localized price shown before purchase unless canceled. If a trial is unavailable for your account, the screen shows the paid subscription terms instead. Existing active PastCam Pro subscriptions remain supported and do not require a new purchase.
These changes apply to version 1.1.0 when it becomes available, not to an installation still running version 1.0.2.
Camera and microphone
Camera access is needed for the viewfinder, photos, and videos. PastCam requests Microphone access only when you first try to record a video with sound. If you do not grant it, photos still work and you can choose to record video without sound. The microphone is disabled again when recording stops.
Saving and sharing
New captures and converted files first appear in PastCam’s local Gallery. Open an item and choose Save or Share. Saving requires Photos access.
Items that exist only in PastCam’s Gallery are removed if you delete the app.
In version 1.1.0, if your local Gallery has items but you have no active Pro subscription, choose View existing memories on the subscription screen. You can view, play, filter, save and share those items. This read-only route does not allow new captures, conversion or deletion.
Converter
The Converter is included with PastCam Pro. It accepts photos and videos, leaves the original untouched, and saves the converted result to the Gallery.
Long videos need extra free storage while processing. If conversion reports low space, free storage and try again.
Plans and Restore
If subscription plans do not load, check your connection and tap Try again.
To restore an active plan, choose Restore purchases on the subscription screen or in PastCam Settings. In version 1.1.0, Restore is available directly on the access screen; you do not need to reach the camera first. Use the same store account used for the original purchase. If the plan still does not unlock, close and reopen PastCam before contacting us.
Manage or cancel your subscription in your App Store account settings. When Pro is active, PastCam Settings also offers Manage subscription. Canceling automatic renewal does not end an unexpired subscription early. When a subscription expires, fails to renew without a grace period, or is revoked, creation access in version 1.1.0 ends; existing local memories remain available through the read-only route described above.
Contact
Email mail@pastcams.com.
Include your PastCam version from Settings, device software version, what you tapped or selected, and the exact message shown. Do not attach private media unless you choose to and it is needed to explain the issue.